Legal
Refund Policy
We want every purchase of PerformanceWebsite to be worth it. If it is not, ask us and we will make it right quickly — you should never need to dispute a charge with your bank to get a refund.
1. How to ask
Email support@performancewebsite.co from your account address with the date and amount of the charge. Charges appear on your statement as PERFORMANCEWEBSITE.CO. We reply within 48 hours.
2. What we refund
- Subscriptions: a full refund of your first payment, or of any renewal, if you ask within 14 days of the charge. After that, cancelling stops future renewals and you keep access until the end of the paid period.
- Annual plans cancelled partway through: A full refund within 14 days of the yearly charge; after that, cancelling stops the next renewal and you keep access until the end of the paid year, with no partial refund except where the law requires it or Stripe/Link refunds under its 60-day rule.
- One-time setup fee: Refundable in full until your rebuilt site is live on your domain; after cutover it is not refundable, except where the law requires it or the rebuilt site does not reach the scores we showed you.
- Purchases sold through Link: payments for the monthly and annual plans (hosting and edits) are sold through Link (Stripe), the merchant of record. In addition to this policy, Link may refund a payment within 60 days of purchase, and any cooling-off right in your country applies. Ask us or Link — either way you are refunded once.
- Charges you did not make: tell us right away. We refund unauthorised charges in full and lock the account while we look into it.
- Our mistakes: double charges, charges after a confirmed cancellation, or a service outage that stopped you using what you paid for are refunded in full, whenever you notice.
We may offer account credit as an alternative, but a refund is always your choice within the windows above.
3. How refunds are paid
Refunds go to the original payment method through Stripe. They usually appear in 5–10 business days, depending on your bank.
4. Disputes
Please contact us before disputing a charge with your bank; we resolve almost every problem faster that way. If a charge is already disputed, the bank's process decides the outcome and we respond through it rather than issuing a separate refund.
5. Contact
Logan Meyer, sole proprietor doing business as PerformanceWebsite, 930 North Ogden St., Denver, CO 80218, USA · support@performancewebsite.co · Contact and Support